Skills Search

Customer Service (Level 4/5)

Provider:
  • county-training
  • incomm-training-and-business
  • telford-college
About this qualification: These qualifications cover many roles where an individual is customer facing and may be specific jobs such as reception staff and sales roles, however they are applicable to any 'roles' that deals with other people, including these working in the voluntary sector.
categories:   
Description:

Level 4 Qualifications are the equivalent of a HNC or Certificate of Higher Education. Level 5 Qualifications the equivalent of a Foundation Degree.

keywords: Customer Service, Reception, Telephone Techniques, Protocols, Manners